To better understand your wealth management service and create a comprehensive Service Blueprint Design, I need to know:

<aside> What are the key touchpoints and interactions that occur during a typical client's first year with your wealth management service, from initial contact through regular portfolio reviews?

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This information will help map out:

• Client-facing activities and communication patterns
  1. Advertising — Discovery
  2. Initial Introduction Meeting - In-depth discussion of financial goals, risk tolerance, and investment preferences
  3. Financial Plan Presentation - Detailed review of personalized investment strategy and recommendations
  4. Quarterly Portfolio Review Meetings - Regular updates on investment performance and strategy adjustments
  5. Annual Comprehensive Review - Thorough assessment of financial goals, progress, and plan updates
  6. Monthly Investment Statements - Regular documentation of portfolio performance and holdings
  7. Tax Planning Sessions - Strategic discussions about tax-efficient investing and planning
  8. Educational Webinars - Online sessions covering market insights and investment topics
  9. Secure Client Portal Access - 24/7 digital access to accounts and documents
  10. Regular Market Update Communications - Email newsletters and market commentary
  11. Life Event Planning Meetings - Discussion of major life changes affecting financial strategy
• Behind-the-scenes processes and support systems
  • Portfolio Management & Research
    • Investment analysis and due diligence
    • Portfolio rebalancing algorithms
    • Risk assessment modeling
  • Compliance & Risk Management
    • Regulatory compliance monitoring
    • Internal audit procedures
    • Data security protocols
  • Client Service Operations
    • Client communication tracking
    • CRM system management
    • Document processing workflows
  • Technology Infrastructure
    • Trading platform maintenance
    • Client portal updates
    • Data backup systems
  • Reporting & Analytics
    • Performance reporting automation
    • Business intelligence dashboards
    • Client satisfaction metrics
  • Retirement Growth Initiatives
    • 401(k) rollover strategies
    • Multi-generational wealth planning
    • Asset consolidation programs
• Key decision points and service delivery mechanisms
  • 🎭 Initial Brand Positioning & Communication
    • Defining Service Identity
      • Unified scale of quality
      • Streamlined support processes with personalized Services-tiers (C1.. CN .. HAUM+)
      • Adapting to digital personality
      • Service quality mapping to
        • Social Media
        • Digital Services
        • Digital Platforms
    • Defining Target Audience
      • User
        • In contact with company touchpoints
        • In-Person Services
        • Automated / Digital Services
          • • Member-Subscription ___ vision
      • Client
        • Contractual relationship (Extensive-Subscription)
  • Prospect
    • Determining client's investment comfort level and capacity for risk
  • 🎭 Initial Risk Tolerance Assessment
    • Determining client's investment comfort level and capacity for risk
  • 🎚️ Investment Strategy Selection
    • Choosing between different portfolio allocation models based on client goals
  • ⚖️ Portfolio Rebalancing Thresholds
    • Setting parameters for when to adjust asset allocations
  • Portfolio Review Frequency - Determining how often to conduct comprehensive performance reviews
• Documentation and reporting workflows
  • 1. Onboarding Documentation
    • Client profile creation
    • Initial paperwork processing
    • Account setup verification
  • 2. Investment Documentation
    • Portfolio allocation records
    • Transaction confirmations
    • Investment policy statements
  • 3. Regular Reporting
    • Monthly statements
    • Quarterly performance reports
    • Tax documents
  • 4. Review Documentation
    • Meeting minutes
    • Strategy adjustments
    • Action items tracking
  • 5. Compliance Documentation
  • 6. Client Communications
  • 7. Account Closure
• Internal team collaboration touchpoints

Client Service Tiers Overview

<aside> A structured service model with four distinct tiers designed to provide increasingly comprehensive wealth management services based on assets under management (AUM).

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Tier 1: Gold Wealth Management ($1M AUM)

Tier 2: Platinum Wealth Management ($5M AUM)

Tier 3: Diamond Wealth Management ($5M - $20M AUM)

Tier 4: HAUM - Private Client Services ($25M+ AUM)

<aside> Each tier includes comprehensive reporting, risk management, and access to our secure digital platform. Clients can upgrade their service tier as their assets grow.

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HAUM Prospect Outreach Strategy

1. Strategic Networking and Relationships