4 output streams

1. Large Scale Projects // Conception Phase

Runtime: 6-12 months each / 3 week sprints

Team: Hybrid, Cross-functional, Cross-Department: Research, UX, TBS, Planning…

• Service Designer / Lead
• 1.5 x Product Design
• PM / Delivery Bridge

Deliverables:

1. Journey Mapping / Day in the Life of
2. Solution Hypothesis —> LoFi Concepts
3. Alignment Strategy —> Requirements catalogue
4. Business Case
5. Technology & Implementation Strategy

2. Research Service Pipeline (Light weight, ad hoc support for quick impact projects)

Runtime: 2-4 weeks each

Team: UX, project specific external teams (e.g. CorpComs, Marketing)

• Product Designer
• [ project dependent rsc]

Outputs:

1. Mcrbnd Audit?
2. Research PDF Uplift
3. Research Intake Form Audit
4. Content Output Strategies and UX audit

3. Complimentary Workshops Facilitation of additional workshops that will help with efficiency gains

Runtime: tbd (est. 2-6 weeks incl. preparation)