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State of the AI 2025

Designing AI experiences

Business AI Integration Strategy from a Design perspective

Designing for AI / IBM Z

EXEC Deck

AI Design Principles for Financial Services

1. Trust & Transparency

• Clear Communication: Always inform users when they are interacting with AI systems
• Explainable Decisions: Provide clear explanations for AI-driven financial recommendations and decisions
• Data Usage Transparency: Be upfront about how customer data is used to power AI features

2. User Control & Agency

• Opt-out Options: Allow users to choose traditional service alternatives to AI-powered features
• Customization: Enable users to adjust AI preferences and automation levels
• Human Override: Provide clear paths to human support when needed

3. Security & Privacy

• Data Protection: Implement robust security measures for AI systems handling sensitive financial data
• Privacy by Design: Build privacy protection into AI features from the ground up